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|
,
I use The United States Postal
Service (USPS) for shipping.
Wood is heavy.
Sometimes, for a small order, shipping is greater than the product
itself.
I don't put a minimum on orders.
If you order small slices, it still requires a box and packing
material. I don't require a minimum order amount as of now,
but I might in the future.
But, since the USPS determines shipping calculations on "zones" and
according to weight, I bought a new shopping cart to help me
out. It has not been an easy task setting it up. I weigh
each piece of wood, and when there are many pieces, I average out
the weights. The weights are some how calculated into the cost
of shipping with a direct API to USPS. I try to
recycle boxes, but most likely I have to somehow buy all different
sizes of boxes to ship my products. So I think it's fair
if you, the customer, help pay for the hundreds of dollars I pay
just for boxes. One customer might order 200 pieces, and
another might order 5 pieces. I have to have all
different sized boxes available to ship it.
If shipping is over what you paid, I issue a refund.
If anyone wants me to use a different shipper, extra charges will
apply since I will have to drive to town to drop off the packages.
I don't have a regular way to print out the labels. I will
have to go to town for that.
I do not have regular pick-up scheduled with UPS of FedEx. 26
mile trip for me.
I try to get all packages ready to ship by 11:30am (weekdays) so that
they can be picked up by the USPS mailman. This will save me a special
trip to town. If it is after 11:30am the package will be
shipped the following day. Anyone requesting one-day shipping must
get their order in by about 10am in order for the post office to receive
it in time to guarantee next day delivery.
Any order received after 11am Friday, Saturday or Sunday will be shipped the
following Monday.
Hopefully the new shopping cart system will alleviate shipping
questions and problems.
I DO NOT PROVIDE QUOTES FOR SHIPPING CHARGES.
Why, you ask?
Because it is impossible for me to accurately calculate the weight
of the wood product until it is cut and packaged.
Here are some Frequently Asked Questions for you to review:
| When Are Shipments Made? |
During weekdays, I try to
get all packages ready to ship before 11:00am, as then the mailman can
pick them up, saving me a trip to town. The mailman usually
gets here around 11:30am. If I miss the mailman, packages
will be shipped the following day, unless someone has requested and paid
for one-day shipping on an order, in which case I will personally drive
to town to deliver the package to the post office in time so that the
customer receives it the next day. Any orders received after 10am on
Friday, or Saturday and Sunday will be shipped the following Monday. |
| How is shipping Calculated? |
Now that I have the
shopping cart installed on my website, there is a direct API to the
USPS website which automatically calculates the shipping cost according
to weight and USPS distance zones.
For custom orders, I can only calculate the
final shipping cost after a specific custom order is cut, packaged, and
weighed. If it fits into a Flat Rate box that's good. If it
doesn't, it depends on distance, weight, and package dimensions.
Small orders may fit into a bubble envelope. |
Why is shipping so high?
or
Why
did I receive a refund for shipping? |
I know. I don't like it
either. If you think that you are unable to afford shipping costs,
please do not place a custom order. Actual shipping on a 17 pound
package might cost around $19 on a $25 order. That's why I
try to use the USPS Flat Rate Boxes as much as possible so that we both
know what shipping costs will be in advance.
Because of the nature of wood, and different weights, sometimes the
shopping cart can't figure out how many slices of wood will fit into one
box. The vast combinations of wood species, diameters,
thicknesses, etc., would be virtually impossible to enter into a
database so that the shopping cart can accurately calculate the actual
shipping cost to your zip code, because the actual piece of wood shipped
may not be exact. When I cut wood slices, I weigh each
piece, average out the weights and enter that average weight into the
shopping cart.
I manually package each order, and do my best to package them so that
you pay the least amount of postage. If I find that
you over paid for shipping charges I will issue a refund to you
immediately after I print the shipping label.
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| Why do you use USPS and
not UPS or FedEx? |
USPS provides
free pick-up of flat-rate boxes. UPS and Fed-Ex charge extra for
all pick-ups. I am not a regular shipper. Even though USPS shipping fees
seem very expensive, I have found that they are generally cheaper than
UPS and FedEx. USPS also provides free flat rate boxes at no charge
which I use when I can. The fewer costs I have to incur the better
for my customers. |
| Why can't you pre-calculate shipping
costs on custom orders? |
Because no two pieces of
wood are the same, and no two custom orders are alike. There
are also packaging and handling costs involved that may have to be
calculated. |
| What if, after you are done cutting my
custom order I find that I cannot afford shipping? |
You should definitely stop wasting my
time. |
| How do I pay? |
For custom orders, I will
send you a Pay Pal invoice by email. Custom orders require 50% down to
start the job, and the remaining 50% plus shipping to ship.
All other on-line orders are paid through Pay-Pal through my shopping
cart. You do not need to have a PayPal account to check-out.
The cost of the wood, shipping, and taxes (if you live in Minnesota)
will all be automatically calculated. You can pay with any credit
or debit card, or e-check. You do need to make sure that your
billing address that you type into the shopping cart is the same that is
listed on your credit/debit card. You can chose a different
shipping address if you would like. |
| Do you require a down payment? |
All future custom orders will be required
to pay 50% down, and 50% plus shipping before your order is shipped. |
| Can I pick up my order? |
Certainly. Please
make arrangements with me first. I also have a full time job driving an
18-wheeler. I am not always here. My schedule changes
frequently. Contact me by email or call the office or cell phone
to get driving directions. I am located in Carlton, Minnesota. |
| You told me that my order will
probably fit into a large flat rate box. Why are you charging me
for Parcel Post Shipping? |
The key word here is
"probably". As much as I depend on my experience in shipping wood,
guess what, I'm not perfect. The Post Office won't accept a flat rate
box that is bulging out at the top or sides. If I can't cram your
order into a Flat Rate Box, I have no alternative but to ship it Parcel
Post. Wood doesn't bend to fit the box. I quote prices
for my product. I never quote a price for shipping.
On the other hand, your order might fit into a smaller box also. I
has been my experience that the cost between Flat Rate Boxes and Parcel
Post is minimal. |
| But the shipping charge cuts into my
costs and profits. What can you do to make this more affordable. |
I suggest that you increase
the price of your product to reflect the actual cost of materials and
shipping, like most businesses must do. I do not sell wholesale,
however I will offer discounts to larger orders. |
| I have a deadline
and really need to have some 15" slices by the end of
this week. |
I cut orders first come,
first served, unless you just happen to be lucky enough to request the
same size log and cut that I am currently working on. If your order
can be worked in on a "rush" basis, there will be an additional "rush"
fee which will be between $10 and $25 depending upon the order size and
time frame and 50% down will be required for me to expedite your order.
I don't make a habit of doing this. My #1 priority is to fill
orders for customers who have planned ahead, communicate well, and
have been patiently waiting for me to fill their orders. What's
that old saying.....Lack of planning on your part does not constitute an
emergency on my part? Something like that! |
| Will you be having pre-packaged small
slices in the future? |
Yes. But better yet,
you can now order any quantity you want, up to the amount I have
available. |
| How can I try to figure out what the
shipping charges will be on my own? |
You can click on one of the products in
the wood shop, enter in a quantity, and see what it says for weight and
shipping cost on the check-out page.
Or you can add a product to the shopping cart, enter in your zip code,
and it will tell you what the actual shipping charge will be. |
| I just need a few pieces. How
will they be shipped? |
It depends on the size. If
you are ordering just a few very small slices they may fit into a bubble
envelope. If you are ordering a few 12" slices they will be boxed
and weighed. See above. |
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